Jenna Marbles Store Return Policy

 

Your satisfaction is what matters most.

For orders related to shirts, please refer to this FAQ.

For orders related to Kermie Worm and Mr. Marbles dog toys, please keep reading:

If you aren’t satisfied with your Mr. Marbles or Kermie Worm purchase (how could that even be possible!), you can return the product for the original purchase price (minus the shipping and handling charge), up to 30 days from the date of purchase.

If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same exact condition that you received it, so don’t let your dog get a hold of it!

The item must be returned in the original packaging with the original dog tag attached.

We will accept returns provided you have requested a Return Authorization (RA) number from our customer service department by completing this customer service form.

IMPORTANT: We will not accept any returns without a valid RA number.

Again, to obtain an RA number, please complete this customer service form. We will reply to you via email within 5 business days.

Remember, returns must be made within 30 days of purchase.

Customer will be responsible for any and all shipping charges to return the item(s) to us.

International orders are non-returnable.

Returning Your Order

Once you receive an RA number, use this address to ship your order back to us:

QPG
ATTN: CS-JM
14 Troy Hills Road
Unit 1
Whippany, New Jersey 07981

IMPORTANT: include a copy of the shipping label from the original package you received and write the RA number on it.

Also be sure to include a note with your name and tell us why you’re returning it.

Refunds

Once your return is received and inspected, we will send you an email notifying you that we have received your returned item. We will also notify you if it is approved for a refund.

If the refund is approved, your refund will be processed, and a credit will automatically be applied to the credit card or original method of payment, within 14 days depending on the policy of your financial institution.